How Refunds Work

Learn how our refund process works—submit feedback, get approved, and receive your credits back. Your feedback helps us improve our AI models and training guides.

We want you to be satisfied with every generation. When the AI doesn't deliver what you expected, we've made it simple to request a refund.

How the Refund Process Works

1. Submit Your Feedback

When you're not happy with a generation, click the refund button on the image and tell us what went wrong. Be specific—the more detail you provide, the faster we can review your request.

Examples of helpful feedback:

"The sofa legs are distorted and don't match the original"
"The background has visible artifacts near the product edges"
"The perspective change made the proportions look unrealistic"

2. We Review Your Request

Our team reviews each refund request. We look at the original image, the generated result, and your feedback to determine if a refund is appropriate.

Most requests are reviewed within 24 hours.

3. You Receive Your Credits

If approved, the credits used for that generation are returned to your account. You'll see them reflected in your balance immediately after approval.

What Qualifies for a Refund

Refunds are typically approved when:

The output has visible quality issues (artifacts, distortions, blurring)
The AI misunderstood the request significantly
Technical errors affected the generation
The result is clearly unusable for its intended purpose

How Your Feedback Helps

Your refund feedback is valuable to us beyond just the refund itself.

Better Training Guides

Common issues often point to gaps in our documentation. If many users encounter similar problems, we update our guides to help everyone get better results from the start.

Product Development

Feedback patterns inform our roadmap. If certain use cases consistently underperform, we prioritize improvements to those tools and workflows.

Tips for Successful Refund Requests

Be specific about the problem — "It looks bad" is harder to evaluate than "The wood grain texture is completely wrong"
Submit promptly — Request refunds soon after generation while the context is fresh
One request per generation — Each image can only have one refund request

Questions about a specific refund? Contact our support team and we'll help you out.